Was du bei uns machst
- As part of our support team, you will be jointly responsible for providing technical support to our b2b- client (e.g. Incident and Problem-management via Service now) as a Third-Level-Support-Engineer (m/w/d) with a particular focus on Salesforce.
- You are responsible for deployments and regression tests.
- You will work closely with our project-team, our development team and our customer.
- You will work closely with our project management team, develop ideas and optimise processes and service together with our customers.
- Together with the other Level 3 colleagues, you will share your knowledge with the Level 2 colleagues in the team and thus help to build up the knowledge in the team.
- You have a deep interest in complex Salesforce environments and the ongoing releases of the Salesforce platform.
- You gained several years of experience in Salesforce and customer service or as a Salesforce developer.
- You have extensive knowledge and experience with Salesforce, including configuration, customization and deployments.
- You can provide evidence of various Salesforce certifications (e.g. Certified Platform Developer I, Certified Platform App Builder).
- Nice to have knowledge of Service now ITSM-tool, ITIL and Atlassian software.
- You have a high customer orientation and ability to work under pressure and prioritize tasks.
- You have strong problem-solving and debugging skills.
- A positive, resourceful, and motivated attitude with a learning mindset.
- You are an empathetic team player.
