Client Service Analyst (m/f/x)

Position Overview

Details about the team
Within Cash Management, Implementation & Service (I&S) is responsible for opening and maintaining accounts for corporate clients. The implementation of cash management solutions like Cash Manager, Local and Cross Boarder Pooling as well providing the Service on day-to-day inquiries is the main activity. The Electronic Banking Support is as well one of the key elements we provide to Corporate clients. Ensuring a high-quality Service, the Client Service officer is key in acting as the first point of contact for our Corporate clients to support them in their day to day business. The end-to-end responsibility includes monitoring of payment flows, management of inquiries and issues and interact with Implementation Managers, Sales, Coverage or Operations ensuring in time delivery to our clients. The Client Service Officer is the key driver to keep a high client satisfaction, so that it is easy to do business with DB and service is the reason to stay.

Your key responsibilities

• Management of a portfolio of clients, providing a dynamic, sensitive & professional contact point and coordinator for all their day-to-day service needs
• Respond to account / transaction related inquiries and provide solution in close coordination with internal departments or other Implementation and Service units abroad
• Liaise closely with global & regional Cash Management Implementation, Sales, Product Management and service teams in a dynamic international environment
• Organize (international) meetings on issues and escalations that impact client's Cash Management operations by taking responsibility for the identified issues until a successful resolution
• Monitor important transactions (e.g., netting rounds)

• Apprenticeship in banking or equivalent
• General understanding of corporate cash management products as well as SEPA/ domestic/ international payment methods and instruments
• Client focus and ability to balance between DB interest and client's interest
• Interpersonal, communication and problem-solving skills
• Knowledge of Microsoft Office incl. Word, Excel and Power Point
• English skills at native speaker level and fluent German skills (written and verbal)