Customer Experience Design Hero in Zurich 80% 100% [100000 - 120000 CHF]

Büro, Assistenz & Sekretariat, Digital & Marketing

Datum und Uhrzeit
Start:

Ab Sofort

Stunden pro Woche:

38.5

Lohnangabe

Nach Vereinbarung

Vorstellungstermin

Vorstellungstermin nach Vereinbarung

Dienstverhältnis

Unbefristet

Job-Beschreibung und Hinweise für Customer Experience Design Hero in Zurich 80% 100% [100000 - 120000 CHF]

Salary 100000 - 120000 CHF per year


Requirements:

- - Completed degree (university / university of applied science / higher technical college)
HCI/Computer Science, Psychology or work expereince in a similar field with a strong focus on UCD, UX and digital products

- at least 5 years of experience in application of user experience design methods and the conception of complex, digital solutions and applications

- German & English (business fluent)

- Understanding Swiss German is a must in order to understand our biggest group of customers.

- Confident in using human-centered design methodologies to elevate the customer focus of your journey team.

- Typography, color, form and motion, the use of design patterns, best practices and guidelines for Web, Android & iOS are second nature to you.

- A positive mindset and excellent communication skills.

- The ability to handle ambiguity and complexity.

- The fundamental belief that we are better together.

- You are experienced in building and utilizing flexible, component/token based design systems.



Responsibilities:

- - Solve real user problems. Focus on customer experience, scalability and insight-driven decisions.

- Identify user problems and bring them back to your journey team (developers, data analysts and POs) to be discussed and prioritized.

- Discuss & propose solutions based on customers needs and take decisions based on research and insights, not on opinions. To do so, you collaborate closely with our developers, data analysts and POs.

- Focus on the problem and the big picture while creating low-fi concepts.

- You are assertive, know how to communicate for your cause, are not afraid of being challenged or challenge others.

- Be an integral part of Customer Research, conduct your own usability tests to optimise the customer experience.

- You enjoy working collaboratively and want to make an impact at Switzerlands leading online supermarket.



Technologies:

- Android
- Mobile
- Web
- iOS
- UX UI Design


More:

Let's build a neat groceries app, analyse our user groups, their needs, create and evaluate complex interaction concepts! You will work in an interdisciplinary Customer Experience team (design, research & writing), product owners, data analysts and front-end developers. You can choose your work place either in Ecublens (near Lausanne) or Zurich.

What do we offer you?

- Mobile flexible working model

- Maternity/paternity leave: 16-week maternity leave paid at 100% and 3-week paternity leave paid at 100%

- Public transport / mobility

- Participation in the costs of purchasing a public transport pass

- Mobile phone subscription: Cell phone subscription at attractive rates

- Catering: a company restaurant is available for employees to eat at preferential rates

- employee offers Various offers at attractive rates: Migros Online delivery subscription, Migros Bank, Migrol, Mobility, Axa Winterthur

- Sports and fitness offers: Participation of CHF 250.00 per year when taking out a sports subscription

- Personal responsibility & freedom

- We value direct communication and involve our employees in the decision-making process.

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