Do you enjoy the challenge of working in a leading-edge technical environment? You already have experience in CX projects and want to contribute your knowledge to take Infineon to the next level? As a Customer Experience Designer, you will play a leading role in the strategic development of our interaction with our customers worldwide. In global projects, you will be able to apply your analytical skills as well as your creative ideas to pave the way for an even more customer-centric way of working within Infineon.
Responsibilities
In your new role you will:
- Drive CX-related projects with divisional/ regional and global teams to foster CX optimization along key touch points with our customers
- Have the opportunity to bring in customer perspective regarding key personas along their customer journey with Infineon
- Use customer insights to define and prioritize experience requirements and opportunities for improvement
- Be responsible for applying key CX tools and methodologies in projects (including persona, customer journey mapping, interviews)
- Take over advocacy for a persona archetype to be represented in Infineon CX projects
- Apply agile working mode and design thinking methodology in working with stakeholders
- Drive the scalability of our CX approach across IFX though CX thought leadership and role modelling, change and communication activities
Your Profile
You are an open and communicative person with the ability to deliver messages efficiently on a number of topics and across cultures? You recognize and use different areas of expertise and skills of the team members, simultaneously you appreciate the contribution of others. This is an important attribute, as in this position you are supposed to keep together, manage and interact with a worldwide virtual team. You focus on the customer’s needs and are even a step further than customers, aiming to deliver solutions to problems they haven’t even started thinking about.
You are best equipped for this task if you have:
- A degree in Electrical Engineering, Industrial Engineering, Business Sciences or related studies
- At least 6 years of professional customer experience background (ideally B2B) with project management skills ideally gained in a consulting firm or CX agency
- Experience in agile working mode, iterative ideation and prototyping to engage customers and employees in the co-creation of enhanced or innovative experiences, paired with a strong customer-centric mindset
- Structured approach to successfully drive projects as well as capability to transfer project learnings into other project contexts
- Background in business design/ design thinking methodology and facilitation (incl. persona, customer journey mapping, interviews/ surveys)
- Excellent intercultural competencies. You will be working in projects around the globe and with team members in Germany and USA
- Excellent English communications skills with German as an added plus
Benefits:
- Möglichkeit für Coaching, Mentoring & Netzwerken
- Trainingsangebot & strukturierte Entwicklungsplanung
- Möglichkeit zur internationalen Entsendung
- Verschiedene Karrierepfade: Project Management, Technical Ladder, Management & Individual Contributor
- Flexible Arbeitszeit: Vertrauensgleitzeit
- Möglichkeit zum Home Office
- Offenheit für Teilzeit (auch in der Elternzeit)
- Sabbatical
- Kindergarten am Standort
- Ferienbetreuung
- Sozialberatung & Betriebsarzt
- Gesundheits- & Vorsorgeprogramme
- Fitness-Studio
- Kantine
- Versicherungsangebot zu attraktiven Konditionen
- Lohnfortzahlung im Krankheitsfall
- Arbeitgeberfinanzierte betriebliche Altersvorsorge
- Offenheit für flexiblen Übergang in die Altersrente
- Erfolgsbonus
- Vergünstigtes Jobticket
- Barrierefreiheit
