Ensure the daily customer service activities operate to expected standards; ensure the customer operations business processes are defined, documented and understood by the teams; create an open environment in the team;...
BU Powder Coatings is looking for a
Customer Operations ManagerNorth Europe (m/f/d)
As part of the BU Business Operations team you will be responsible for the management of the regional customer service operations in North Europe (Germany, Nordics, UK&I, Benelux).
Key Accountabilities
Customer Service Management- Ensure the daily customer service activities operate to expected standards
- Ensure the customer operations business processes are defined, documented and understood by the teams
- Ensure that country and customer-specific service-level agreements are in place and maintained
- Actively participate in and support new system & tools implementations such as SAP
- Represent the region in regional and global customer service improvement initiatives
- Participate in the regional commercial management team, with dotted line to the Regional Commercial Director
- Active work with other functions, e.g. supply chain management, sales, R&D, quality etc.
People Management
- Management of customer service teams within North Europe including recruitment, training & development, coaching and disciplinary topics
- Ensure job profiles are in place, setting objectives for team members, reviewing development and providing clear, open and constructive feedback on performance combined with the appropriate actions
- Create an open environment in the team
- Strengthen talent pipeline by developing talents, and promoting retention
Job Requirements
- Minimum Bachelor Degree in a supply chain or
business-related subject - 5-8 years work experience in commercial roles, sales and customer services
- Solid knowledge of a B2B industry environment, preferably in Paints & Coatings or Automotive industry
- Knowledge of E-Commerce topics desirable
- Experience in managing an international team
- Effective project and program management skills
- Ability to drive effective change management to build organizational capabilities
- Strong analytical and lateral thinking skills
- Problem solving and results orientation mindset
- Effective, influencing communication and engagement skills with various contact groups
- Good SAP and MS Office knowledge
- Excellent written, presentation and verbal skills in English, further language skills e.g. in German would be a plus
- European Business travels ~2-3 days per month average
We are looking forward to receiving your application in English including your salary expectations and your earliest availability date via this link on our vacancy bank.
If you have additional questions please contact:
Patricia Seifen, Tel.: +49 221 99 585 326
Where your ideas go far
www.akzonobel.com/careers
Do you know AkzoNobel? We make your world more colorful! Become part of us!
AkzoNobel has a passion for paint. We‘re experts in the proud craft of making paints and coatings, setting the standard in color and protection since 1792. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. Headquartered in the Netherlands, we operate in over 80 countries and employ around 35,000 talented people who are passionate about delivering the high performance products and services our customers expect.
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