Why join us
Want to inspire customers with your passion for travelling? Then come join our dynamic multilingual teams in Lisbon. You will grow with us in a global company that puts its people at the heart.
We are looking for a Customer Advisor to provide superb customer experience. You will develop valuable business skills while gaining a privileged view and know-how inside the tourism industry.
Your mission at Webhelp
At Webhelp, your contribution will make a difference in the business of our clients and the life of their customers. Your project is a French online travel agency with a customer-oriented policy, that provides the best meets and expectations of enthusiastic travelers.
Your mission is to create enthusiasm around our clients’ services and solve with precision and efficiency emerging issues that customers may face. You will ensure excellent service standards and maintain high customer satisfaction while enjoying every day on the job.
What you will be doing at Webhelp
As a Customer Advisor, you will:
- Manage reservations in a back-office capacity (ticket issuing, modification and cancellation of reservations)
- Assist customers in the after-sales process by answering inquiries regarding their reservations and manage potential requests about travel dates, promotional campaigns, among others
- Keep records of customer interactions or transactions, recording details of inquiries, complaints or comments, as well as actions taken
- Provide excellent customer service by managing expectations and claims in a very positive, polite and diplomatic way
- Handle inquiries and provide timely responses according to the company’s policy
- Ensure that the degree of satisfaction meets the customer and company needs
What we are looking for
Your natural talent for helping people and ability to think on your feet will get you far in your journey with us. You are customer-orientated and can adapt seamlessly to different types of people. Likewise, it is important that you can multitask, prioritize, and manage time effectively.
We’ll be a great match if you:
- Are native or proficient in French (C2) and fluent in English (B2)
- Can demonstrate previous experience with GDS tools like Amadeus, Galileo, or Sabre
- Have excellent communication skills coupled with empathy and team spirit
- Love to identify the customers’ needs and propose fast solutions
- Would like to develop your personal qualities within a professional environment
You appreciate our values of recognition, integrity, unity, commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.
Please note that non-EU residents must have a valid Portuguese work permit to be considered for employment.
What we offer
- Competitive wages (14 monthly payments per year)
- Meal allowance paid in voucher card (net)
- Performance bonus
- Health insurance with a dental plan (after 6 months contract)
- Relocation package: shared accommodation and flight reimbursement
- Possibility to do Work from Home based in Lisbon*
Note: *Due to our contingency plan regarding COVID-19, you may be expected to work from home for a limited time.
Who we are
Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 95,000 game-changers from more than 190 locations in 51 countries.
Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.
If this sounds like you, join us!
Webhelp Portugal is an equal opportunity employer.
Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.
