German Customer Service Representative in Lisbon

Büro, Assistenz & Sekretariat, Digital & Marketing

Cognizant

https://www.jobcheck.com/app/

20095 Hamburg,

Datum und Uhrzeit
Start:

Ab Sofort

Stunden pro Woche:

40

Lohnangabe

Nach Vereinbarung

Vorstellungstermin

Vorstellungstermin nach Vereinbarung

Dienstverhältnis

Unbefristet

Job-Beschreibung und Hinweise für German Customer Service Representative in Lisbon

Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world.

You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service.

REQUIREMENTS



  • At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment

  • Good communication skills, both verbal and oral

  • Excellent native level written and spoken communication skills in the language of support

  • Proactive attitude and strong team-spirit

  • Be organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an ever-changing organism

  • Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard

  • Ability to handle not only to handle customers emotions, but also being able to empathize with the client's case

  • Openness to work flexible hours as required (may include evenings, weekends and/or holidays)


    • RESPONSIBILITIES

    You will be answering to the customers queries via phone, e-mail or chat, identifying the client's problem; troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible bugs, so that our client's engineering team to address them as a bunch

    Provide general and technical support to customers who use any of our client's paid products

    Escalate complex problems according to defined procedures 

    OUR OFFER



  • Pleasant and inspiring working atmosphere

  • Opportunity to be part of a rapidly expanding global organization with irreproachable reputation

  • Professional development and clear career path

  • Training & development opportunities

  • Competitive salary & relocation allowance*


    • *Relocation applicable only for international candidates joining us from abroad

    Employee Status : Full Time Employee

    Über Cognizant

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