Barcelona, Catalonia, Spain ST_TS Full time DACH
Description
Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420.000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.
Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work, and Top Employer), is looking for Customer Support Experts.
We are recruiting tech savvy experts to support the users of a world leader company in technology services.
Tech-savviness is a requirement and we have learned from experience that the most successful experts are those that love the internet and are comfortable researching topics online.
As a Technical Support Expert your responsibilities will be:
Interact with users via email, phone, and chatAnalyze and evaluate users’ specific account setups and previous interactions to recommend solutionsTroubleshoot technical questions including software, hardware, and logistic questionsEscalate complex issues and provide context to the reason for the escalationRequirements
To be successful in this role you need:
Native level of German and C1 level of EnglishPrevious customer facing experience (B2B or B2C)Prior experience in multi-channel customer supportExperience working within a metric and target focused work environmentExcellent listening and communication skills, written and verbalDemonstrated ability to work through complex technical problemsStrong attention to detail**** Availability to start on 15th/12****
Benefits
What do we offer:
Full-time (39 hours/week)Permanent ContractRelocation package: Flight tickets and 600€Schedule (rotative): between 08.00 and 22.00, from Monday to Sunday (2 free days per week). Work from office in BarcelonaSalary: 22.000 € gross/yearReferral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)Continuous training and development programEmployment with the world’s largest provider of contact center servicesExcellent work environment, great colleagues, social arrangements and personal developmentDynamic business casual environment with colleagues of all ages gathered in a highly-motivated team
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