About us
Lingvo House is one of the UK’s leading translation service agencies. We are based in London and specialise in high-quality written professional & certified translation services and interpreting from and to over 200 languages. We are ISO 9001 & 17100 compliant and a member of the ITI. Our team is made up of the best professional translators, each with proven expertise in producing the highest quality linguistic solutions, satisfying even the most demanding clients.
Job Description
German Speaker Translation Account / Project Manager Job (100% Remote)
LingvoHouse Translation Services Ltd, is a Central London based multi-language translation services provider targeting B2B, we are a dynamic and rapidly growing translation agency founded 12 years ago, with clients including Legal 500 law firms, FTSE 250 companies, top tier international banks, and other companies worldwide. We are a 100% digital company with a multilingual team located across the world & HQ in London.
We are currently looking to hire remotely an enthusiastic success-driven German (native) & English-speaker project-manager to help senior PM's with fulfillment & delivery of translation projects of all size and complexity. The job will also involve sales element where you will price-up & quote the service to account and ad-hoc clients, manage their account, and do other sales management tasks. This entirely remote job can be part-time or full-time.
Location:
This role is remote/home-based, you can be located in any country and will NOT be required to travel to the London office, as long as you can work during UK business hours.
Main Responsibilities:
· Client liaison, from the first contact through to delivery of translations
· Price up translation requests with use of CAT-tools (Trados, SmartCat), provide quotes
· Analyse the customers’ documents and assign them to the most suitable supplier
· Co-ordinate the translation projects throughout all the phases of the customer cycle from customer inquiry to final project delivery, including:
· Choose best available translators & proofreaders and assign work to meet financial & time-to-market targets
· Oversee translation projects end-to-end to client’s satisfaction, liaise with translators
· Manage clients’ needs and expectations, react as necessary, troubleshoot and problem-solve
· Consistently follow up with clients with delivery, quality, and customer service
· QA, edit or fine-tune after editors wording on translation projects as may be needed
· Cooperate with other managers and support staff to ensure effective teamwork in generating customer satisfaction over long-term
· Comply with established processes
· File translation memory & document sales data in our systems
· Help other PMs with their translation projects end-to-end to client’s satisfaction liaise with translators
· DTP, formatting for some translation as may be needed
· Help choose & hire new translators,
· Do jobs posts on Proz etc, screen & shortlist candidates
· Source translators on other sites CIOL, NRPSI, ITI etc.
· Help & vet & enroll translators
· Cooperate with other managers and support staff to ensure effective teamwork in generating customer satisfaction over long-term
Requirements
Required:
· Fluent German (you will be Quality assuring translations before delivery, so German is a must on a level of a native speaker (C2) as per the QA standards)
· Fluent English Language (C1-C2)
· Minimum Bachelor's degree or equivalent
· Must be a confident user of Microsoft Office products, Outlook mail app
· Ability to learn translation, productivity, PM tools, software & apps quickly
· Self-motivated, flexible and responsible, works well under pressure
· Able to work independently as well as within a team
· Exceptional Multitasker, can-do attitude
· Confidence, success-driven, strong desire to meet and exceed goals
· Must be willing to learn new things, be open to challenges and thrive on success
Beneficial if you have at least one of:
· Working knowledge of CAT tools (SmartCat, Trados and/or any other translation-related tools)
· Translation industry experience/background
· Previous project-management or B2B services sales experience is an advantage
· Additional European language preferred (French or Dutch preferred)
Benefits
· competitive starting base GBP 24,000 per annum (based on a full-time role, the role can be part-time TBD)
· steady profit margin commission on your project pipeline (typically you will earn at least 20% extra to your base)
· discretionary year-end performance bonus or base salary indexation
· work 100% remote from any location
· be online during UK working hours
· excellent growth opportunities to senior PM or Sales role with uncapped commission income
· training to use company software, apps & tools will be provided.
This job can be part-time or full-time.
How to Apply
Please email your CV and cover letter (to explain why you wish to work for us and why you think you are a perfect fit) to our People Management Specialist [email protected]
