Head (m/f/d) of Omnichannel Management & Digital Operations GSA

Ensure alignment of senior commercial stakeholders in order to provide a consistent and efficient digital transformation framework across GBUs; analyze, define and implement GBU digital strategy challenging status quo; equip commercial teams;...

Head (m/f/d) of Omnichannel Management & Digital Operations GSA

Location: Berlin

Organizational Context

The Omnichannel Excellence & Digital department is part of the Country Business Operation & Support Organisation and is one of the key strategic functions to enable Sanofi business growth, fueling the go-to-market strategies of the GBUs (Global Business Units). This person drives efficiency and transformation across the commercial organization end-to-end: From operations to strategy.

Job purpose

The Head of Omnichannel Excellence & Digital Operations GSA (Germany, Switzerland & Austria) designs, manages and monitors all digital and omnichannel activities of the local organization. This person drives digital transformation across all GBUs through clear guidance, outstanding consultancy services and best-in-class community building approaches.

Key Accountabilities

Leading Go-to-market strategies and driving omnichannel transformation

• Ensure alignment of senior commercial stakeholders in order to provide a consistent and efficient digital transformation framework across GBUs
• Analyze, define and implement GBU digital strategy challenging status quo
• Equip commercial teams with best-in class but efficient processes around digital asset management, Websites, Apps, Social Media definition and prioritization, Social Listening, CLM, eDetailing, Webinars, eCME processes etc.
• Proactively drive the adoption and optimization of digital processes to fit new ways of working such as agile
• Accelerate field force adoption of omnichannel capabilities through constant change management / communication
• Create and foster a community where Omnichannel transformation activities are consequently being shared and discussed from design and implementa­tions to monitoring and constant learning and improvement

Driving Digital and Multichannel Transversal responsibilities

• On top of the GBU focus, Lead, manage and coordinate Transversal (cross GBU) global Digital & Omnichannel strategic projects including the rollout of major global omnichannel platforms to come.

Cross Functional cooperation and Team Management

• Fully integrated in the GBU strategies, objectives and meetings
• Lead a multidisciplinary team (currently 12 Team Members) of digital managers and a separate BU dedicated Omnichannel Excellence Manager with their own senior manager
• Working closely with Marketing, Sales and other transversal teams such as Digital, CRM, Market Research, Training, Medical, Legal/DPO (GDPR) and other stakeholders

Experience & Knowledge

• University degree in Business Administration or Marketing or Natural Science areas
• Several years of working experience on Digital Business like Digital Marketing, Content Management, UX, Digital Analytics and/or SEO/SEM among others
• You gained experience in leading international (digital) marketing projects, preferably in Health Care Industry
• First Team lead experience is mandatory
• Full professional proficiency in German & English is needed
• Very good organizational skills and a high proactivity
• You know how to prioritize tasks efficiently
• Working experience with MS Office & video communication systems like e.g. ZOOM or similar is a requirement
• CRM systems, Data Management, Google advertising tools and Digital Analytics are not new to you
• Project Management skills are a plus
• Preferably you already have practical experience with agile working methods

Our offer

• An international work environment, in which you can develop your talent and realize ideas and innovations within a competent team.
• An attractive, market-oriented salary aligned with your qualifications and including social benefits above average (e.g., company pension plans, health management).
• An individual and well-structured introduction and training of new employees.
• You can create your own career path within Sanofi. Your professional and personal development will be supported purposefully.
• As a globally successful and constantly growing company, Sanofi provides international career paths as well.

If you are interested, please send us your complete online application (either in German or English) with covering letter and curriculum vitae!

Apply online

At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.

Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions.

With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe.

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