Why join us
We are bringing Customer Support Advisors on board to join our dynamic teams in Lisbon. No two days will be the same as you’ll provide speedy, personalised solutions to a wide range of customers.
If you are customer-oriented and you have solid people-skills, we make the perfect match! You will thrive on working in an innovative community focused on technology and in your career development.
Your mission at Webhelp
At Webhelp, your contribution will make a difference in the business of our clients and in the life of their customers. You will bring your specialist skillset to solve with precision and efficiency emerging issues that customers may face.
Where others see challenges, you see an opportunity for improvement and creating excitement around using a product or a service. You will ensure excellent standards while enjoying every day on the job as you’ll share your passion for customer service with both customers and colleagues.
What you will be doing at Webhelp
As a Customer Support Advisor, you will:
- Assist clients via inbound calls, chat, or e-mail in the after-sales process by answering customer’s inquiries and/or attending potential requests.
- Resolve product or service problems by clarifying the customer's complaints.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Give real-time, accurate information that empowers the customer to make decisions.
- Listen to the customer's unique situation and acknowledge their needs.
- Go beyond the customer's service expectations so they will remember and share their great experience.
What we are looking for
Your natural talent for helping people and ability to think on your feet will get you far in your journey with us. You are customer-oriented and can adapt to different types of people. Likewise, it is important that you can multitask, work with minimum supervision, and manage time effectively.
We’ll be a great match if you:
- Are native (or near native) in German (C2)
- English fluency (B2)
- Possess excellent writing and verbal communication skills
- Have outstanding active listening skills
- The ability to identify customers' needs and propose fast solutions
- Are proactive, self-motivated and a great team player
You appreciate our values of recognition, integrity, unity, commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.
Please note that non-EU residents must have a valid work permit for Portugal to be considered for employment.
What we offer
- Competitive wages (14 monthly payments per year)
- Meal allowance paid in voucher card (net)
- Performance bonus
- Signing Bonus – 1000€
- Additional Extra Bonus
- Private Health insurance with a dental plan
- Free and continuous training all year long to improve your technical & soft skills
- Opportunity to increase your salary with a strong Bring a Friend Program
- Opportunities for career advancement into management positions
- Relocation package - shared accommodation and flight reimbursement
- Possibility to Work from home based in Portugal*
- New and modern offices in Parque das Nações, Lisbon, Portugal.
Note: *Due to our contingency plan regarding COVID-19, you may be expected to work from home for a limited time.
Who we are
Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands.
By choosing Webhelp, you will be part of a community of over 80,000 game-changers from more than 170 locations in 50 countries.
Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.
If this sounds like you, join us in Lisbon!
Webhelp Portugal is an equal opportunity employer.
Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.
