About The Team
DoorDash is looking for top-talent to play a pivotal role in building our business in Germany! As a founding member of our German team, you will play a key role in creating something great together and be a part of a global team helping local economies grow. We’re looking for people with deep market knowledge and excellent working relationships in Germany who are inspired to bring their vision, passion and skills to make an impact in our community. Join us in our global mission to empower and grow local economies.
About The Role
In the role of Sr. Associate, Quality and Training - Customer Experience (w/m/d), you will help support training, content, and quality efforts on our International team. Responsibilities include localizing training collateral, updating our Knowledge Base, identifying quality trends and offering solutions to resolve.
You're Excited About This Opportunity Because You Will…
- Help build our first customer experience team in Europe
- Assist in Training our German teammates to help support our German customers with the highest quality
- Provide actionable feedback for our German teammates to grow and develop and develop in their roles
- Build, curate, and refine our workflows to ensure German teammates have accurate and helpful resources
- Create feedback loops between the operations team, vendors, and support teams to allow for continuous improvement, and ultimately contribute to the success of DoorDash in Germany
- You are passionate about learning & development
- You enjoy finding creative solutions and thinking critically
- You can influence others through qualitative and quantitative data
- You can identify and action performance improvement opportunities and measure the impact of learning programs through data analysis and dashboards
- You know your way around tools like Salesforce, Asana, Lessonly, and Tableau
- You're focused on quality, output-driven, and always pushing yourself and the team to do better
- You are fluent in German & English
- We are leaders – Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
- We are operators – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day.
- We are learners – Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute. We are committed to learning and implementing what is best for all participants in our three-sided marketplace
- We are one team – The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.
At DoorDash, our mission is to empower local economies. Our team members move quickly and are always learning in order to support all participants in our three-sided marketplace and the communities we serve. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. Read more on the DoorDash website, the DoorDash blog, the DoorDash Engineering blog, and the DoorDash Careers page.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. Our leaders seek the truth and welcome big, hairy, audacious questions. We are grounded in our company values, and we make intentional decisions that are both logical and display empathy for our range of users across the marketplace.
We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
