Technical Application Scientist (m/f/d) Flow Cytometry

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit [www.thermofisher.com](http://www.thermofisher.com/). We are currently recruiting for a*Technical Application Scientist (m/f/d) Flow Cytometry*Location: Office based in Darmstadt, Glasgow or Madrid*A typical day in Technical Support:*Apart from having very interesting questions from researchers that will challenge your mind and scientific knowledge, the job often requires you to interact with many different departments and colleagues to solve inquiries. Inquiries may be received via telephone or email.You’ll proof yourself as creative and flexible every day, looking for fast and effective solutions. At the same time, it is important to keep on learning, to share experience and knowledge with other colleagues and be always aware of new products and solutions.Technical Support is a place where diversity and inclusion are valued.Hear from Mai a Technical Applications Scientist on her role and how she uses her problem-solving skills to help move science forward by providing the right solutions to customers: [https://www.youtube.com/watch?v=z4aV8NnZxwY&feature=youtu.be](https://www.youtube.com/watch?v=z4aV8NnZxwY&feature=youtu.be)*Key Tasks and Responsibilities:** Provides technical support for Thermo Fisher Scientific products and services by answering customer technical inquiries in English and German. Inquiries are received via email, telephone or chat* Provides complete customer support on technical issues by utilizing all available resources. Escalates issues or problems when warranted* Demonstrates proficiency in using all required computer systems and databases* Records and manages customer complaints on technical and quality issues. Troubleshoots, provides advice or solutions to problems, and arranges credits or replacement products as required* Tracks product related issues and escalates issues when needed* Participates in customer notifications on product quality issues as required* Works with CRM (Customer Relationship Management) system to build a strong customer database and assist our Sales partners by identifying, recording and escalating opportunities to generate revenue* Develops technological and product expertise within one or more key business areas while staying up to date in all of the company’s business areas.* Contributes to departmental and team meetings* Performs duties independently with only limited direction given. Job encounters recurring work situations with occasional variations from the norm, involving a moderate to high degree of complexity* Participates in team tasks, including, but not limited to, complaint analysis, customer surveys, Voice of Customer reports etc* May be required to perform other related duties as required and/or assigned*Your Skills and Experiences:*We are looking for a Support Scientist with background in Cell-Protein Biology (Flow Cytometry-ELISA) to join our technical support team, in order to provide advice and help to Thermo Fisher Scientific customers in the EMEA territory, and internal support to sales colleagues and other teams across the organization.The ideal candidate will have a MSc or equivalent research experience. Fluent German (minimum C1 level) and English speaker. You must have a proven ability to learn large amounts of new and complex technical information and excellent communication skills. Given the customer-facing nature of this position, previous customer service experience is desirable, but not essential. We welcome friendly individuals with peoples’ orientated skills.Please note: This is a full-time position on a 1-year contract with the possibility of extension.*What we Offer:** Employment with an innovative, future-oriented organisation* Outstanding career and development prospects* Company pension scheme and other fringe benefits* Exciting company culture which stands for integrity, intensity, involvement and innovationAt Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission.  Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or any other legally protected Status.